Support number +91 9999055703

What is RAMA SERAI

Rama Serai – Simple Living  – Brand Value, Hospitality Brand Standards are Priorities with us

At Rama Serai – Simple living, we understand the essence of travelling to explore experiences across destinations. The Founders being avid travelers have combined all their decades of expertise in Travel Tourism Hospitality & Hospitality Technology to ensure a memorable experience – “Service in comfortable means”

What do I to become a listed supplier at Rama Serai

To become a listed supplier of Rama Serai it costs nothing more than just ensuring brand standards, services fulfilment & quality is adhered over services offered. Simply click on the ‘Register with Us’ button on the left of this page or send a collaboration e-mail with your service offerings to info@ramaserai.com

Within three to Five working days, you’ll receive a reply from our Team to schedule a meeting to evaluate the services and NDA / MOU over contracted services. Post fulfilment of all the necessary logistics from the NDA/MOU unique login ID and password will be provided to enable you update details from time to time. We follow a very strong customer centric policy, therefore no slacks of any such in whichever means will be ever entertained or accepted over any confirmed service procurement. Any deviation, compromise in fulfilment can lead to immediate termination of contracted services from us at Rama Serai

register to become a listed B2B Partner / Distributor of RAMA SERAI

To become a listed b2b Partner / Distributor of RAMA SERAI, Simply click on the ‘Register With Us’ button on the left of this page or send an e-mail to info@ramaserai.com. within three to Five working days, you’ll receive a reply from our Team to schedule a meeting to evaluate credentials and post fulfilment a unique login ID and password will be provided to you

Do I get training sessions, need to pay for anything

Yes! Training sessions are provided from time to time and support is also availavle whenever needed on Phone, E-mail, WhatsApp or Similar

No! There is no additional charge for Training & Support

Can I change my user name and password

Yes ! Each user name has a unique identity and cannot be changed. However, should you want to change your password you can do this by selecting ‘Account Settings’ from the drop-down menu next to your name (top right corner of the page) and clicking on the ‘Agency Details’ tab

How is Rama Serai different from others

Rama Serai follows a non-compete service model. We offer a wide range of services to our partners, enabling them to serve their customers efficiently, with the right pricing and inventory

What benefits do members of RAMA SERAI secure

Apart from Flight & Rail Bookings.

All Travel Tourism Hospitality services can be availed, and around the clock customer support. In understanding market dynamics around price competency and brand standards – Services are priced in the most dynamic and competent manner to facilitate the business

If I need any assistance, what should I do

Password resett – On the home page, underneath the ‘Login’ button, you’ll see ‘Forgot Password?’ Just click on that, enter your user name and e-mail ID, and we’ll e-mail a link from where you can select a new password or alternatively send an e-mail to info@ramaserai.com to reset the credentials

Support & Assistance – We have a team of available. Depending on the convenience, one can either e-mail, WhatsApp or call over the details available on our website to access team members over the relevant support

As a travel B2B Partner / Distributor Agent, can I add my own service fee

Yes! you can your service fee and any additional GST / Tax liability on your service fee will be accounted in your book of accounts as per taxation and settlement policy applicable

What payment methods can be used to procure services

Yes! You can make payments using Online payment gateway, UPI or direct bank transfers

What payment gateways are included?

WooCommerce is used for payment processing and you can use over 78 payment gateways.

Core payment options include: PayPal Standard, Check Payments, Direct Bank Transfer (BACS), Cash on Delivery, Stripe, PayPal Powered by Braintree, Klarna Payments.

Additional Free & premium payment gateways can be found here.

Where in the RAMA SERAI website do I make payments

Payment options has been availed against services procured only. To make a payment, book services, click on ‘Make Payment’ in the ‘Accounts’ drop-down menu. This will take you to a page where you can quickly and easily pay any amount into your account

How safe is payments modes available used on the RAMA SERAI website

Completely safe and secure. All transactions on RAMA SERAI are protected by SSL (Secure Sockets Layer). This is a secure encryption technology provided by VeriSign, the leaders in the field of internet security

Can I hold a booking prior to confirming it

Of courseYes, you can hold a booking for 24 hours. You then need to confirm that booking within the 24-hour period, otherwise the reservation will automatically be released

How do I produce Cruise e-ticket for my customer

Yes!You can request a copy of the Cruise e-tickets that have been booked at any time or simply carry the confirmation vouchers e-mailed to you

How can I cancel a reservation or booking

Yes!It is possible to cancel reservation or booking from within the website or alternatively getting in touch with the support team as convenient

What is the cancellation policy

Each service procurement has its own cancellation policy. Therefore, we suggest that you always cancel as early as possible following the booking & cancellation policy as applicable on the terms and conditions of the booking / reservation

What are the alternative options for group / bulk booking or reservations

Group or bulk booking / Reservations are advised to be coordinated directly with the support team

What is the refund principle on policy

Any refund can only be refunded back to the primary account from where the payments was initiated

What is the policy on services contracted directly by the customer

RAMA SERAI does not take liability for Any such direct dealing, and will entertain anything pertaining to similar contracted services